Shopping & Shipping Information
Delivery charges for orders from the online shop?
Delivery charges depend on your order's destination and size. The exact shipping cost is shown at checkout before you pay.
How long will delivery take?
Delivery time depends on the availability of the items you choose and your location. We deliver all over Lebanon and ship worldwide.
What exactly happens after ordering?
You'll receive an order confirmation by email. Our team then prepares and carefully packs your order, and you'll get a shipping confirmation once it's on its way.
Do I receive an invoice for my order?
Yes. All orders are shipped with an invoice.
Why isn't my credit or debit card transaction going through?
Make sure 3D Secure is activated on your card. Call the number on the back of your card and ask your bank to enable 3D Secure for international purchases. We only accept 3D Secure cards for your safety and ours.
Payment & Refund Information
When is the payment taken from my bank account?
Your payment is charged when your order is placed and confirmed.
What is the wishlist?
The wishlist lets you save the fragrances you love so you can find them easily and buy them later. Just click the wishlist icon on any product.
What should I do if I receive a damaged or wrong product?
Contact our support team at bakkarperfumes@gmail.com and we'll help you as soon as possible.
Can I change or cancel my order?
Once your order is confirmed, it can't be changed, cancelled or refunded.
What is "package tracking" in my orders?
Package tracking lets you follow your order on its way to you. When your order ships, you'll get a shipping confirmation with a tracking link.
Why are there delays for shipping perfumes and fragrances worldwide?
Perfumes are classed as flammable goods, so international shipping follows strict rules and many major carriers have reduced how much of it they handle. International orders may take longer than usual to arrive.